How to get help in 3 easy steps
Step 1: If you're having technical problems with one of our games, such as video or audio issues,
it's very likely caused outdated video or audio drivers.
Please install the latest version of DirectX.
If you're still having problems after installing DirectX, visit the websites of your video and audio hardware manufactures
and download and install the latest drivers for your hardware.
Step 2: Still having problems? Check out our Frequently Asked Questions.
Your problem is probably known and solved already, with a nice description of how to fix the problem.
Step 3: Still haven't found a solution? Please contact us and we will help you out! Send an email to this address:
To get the best help possible, please describe the problem in as much detail as possible.
Include whatever specifications you know about your computer, especially regarding video and audio hardware,
memory (RAM) and what operating system (OS) you are using.